Frequently Asked Questions


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Orders

Can I cancel my order?

Unfortunately, once you have placed an order, it cannot be cancelled. After you receive your order, you may return any unwanted items following the Return Policy.

I received a damaged item. What do I do?

We want you to be happy with your order. If you received an item that is defective or damaged, please notify us at customerservice@exquirofulfillment.com. Include your name, the order number, and as much information as you can about the damage. We will respond within 1-2 business days with instructions.

How can I return a book?

We will gladly accept the return of any item you purchased in its original, unmarked and unused condition within 30 days of the shipment date. A full refund, less shipping charges, will be promptly issued to your credit card. A copy of the packing slip must accompany all returns, which is included with the purchase. If you do decide to return your purchase, please send the package by UPS, USPS insured, or any other method that provides insurance and tracking. You should retain the insurance and shipping receipt showing when and how you sent it until the credit appears on your charge card account.

Please send your returns to:

Baker & Taylor, Dept R
251 Mount Olive Church Rd
Commerce GA 30599-9988

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Payments

What methods of payment do you accept?

We accept Visa, MasterCard, American Express, and Discover. Sorry, we do not accept phone orders, checks by mail or through payment sites such as PayPal.

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Privacy & Security

Is my personal account information safe?

Yes. We value credit card security and have taken precautions to ensure that your payment information is processed confidentially and securely. We use Secure Sockets Layer (SSL), an encryption technology that protects your credit card information. SSL encrypts all ordering information (name, address, credit card number) so no one can read it as it travels over the Internet. The encrypted data goes to a secure site where your information is stored on restricted-access computers located at restricted-access sites.

What is your privacy policy?

Identifying information is only collected on registration pages, feedback pages, or order forms. In addition, information is collected in certain portions of sites in which visitors specifically and knowingly provide such information along with orders, suggestions, and feedback. We may use such information for editorial and feedback purposes to the extent that is explained when visitors provide the information. We do not provide any personal, corporate, or organizational identifying information, regardless of its source, to any third party for any purpose. We will not sell, lease, give or lend email addresses of individuals or lists of email addresses on our server to any third party for any purpose. Visitors' email addresses are never posted on this or any other web sites.

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Shipping

What are your shipping times and rates?

Standard Shipping – Delivery in 3-10 Business Days

  • Ship to street addresses and P.O. boxes.
  • Delivery to APO/FPO addresses not available.
  • Shipments to Alaska and Hawaii may take longer.
  • Rates are:
    • $.99 for the first item and $.99 for each additional item

Express Shipping – Delivery in 3-4 Business Days

  • Ship to street addresses and P.O. boxes.
  • Delivery to APO/FPO addresses not available.
  • Shipments to Alaska and Hawaii may take longer.
  • Rates are:
    • $5.99 for the first item and $1.99 for each additional item
    • Add $10 for Express Shipments to Alaska and Hawaii.

Next Day – Delivery in 2 Business Days or Less

  • Delivery to P.O. Box addresses not available.
  • Delivery to APO/FPO addresses not available.
  • No weekend or holiday delivery.
  • Rates are:
    • $15.95 for the first item and $1.99 for each additional item
    • Add $15 for next-day shipments to Alaska and Hawaii.

Canadian Shipping – Delivery via DHL

  • Delivery to P.O. Box addresses not available.
  • Delivery to APO/FPO addresses not available.
  • No weekend or holiday delivery.
  • Rates are:
    • $9.95 for the first item and $1.95 for each additional item

How can I track my order?

Click "My Account" and log in with your email address and password. You will be able to see the status of your order, including the tracking number, when provided by the shipper.

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Contact Us

How can I get help?

We have customer service representatives available from 9 AM to 7 PM EST Monday-Friday. Please call 1-800-538-1271 for assistance. For general inquiries at any time, please send an email to customerservice@exquirofulfillment.com.

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Updated 5/22/2013.